Privacy policy

This Privacy Policy (“Policy”) describes how HyberX (“HyberX,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with your access to and use of HyberX’s websites, applications, products, and services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Policy.

1. Scope and Applicability

This Policy applies to all users of the Services, including individual users, business users, and representatives acting on behalf of an organization. This Policy does not apply to information processed by HyberX as a data processor or service provider on behalf of enterprise customers under a separate written agreement.

2. Information We Collect

HyberX collects information that is reasonably necessary to provide, secure, and improve the Services.

2.1 Information Provided by You

We may collect personal information that you voluntarily provide, including:

• Name, email address, and contact details

• Account registration and authentication information

• Communications, inquiries, and support requests

• Billing and payment information (processed by third-party payment providers)

2.2 Information Collected Automatically

When you access the Services, we may automatically collect:

• Device, browser, and operating system information

• Log data, including timestamps, usage activity, and error events

• IP address and approximate geographic location

• Interaction and usage metrics related to the Services

2.3 Information from Third Parties

We may receive information from:

• Identity and authentication providers

• Payment processors confirming transaction status

• Analytics and monitoring providers operating in compliance with applicable laws

HyberX does not knowingly collect sensitive personal information unless required to meet legal or regulatory obligations.

3. Purposes of Processing

HyberX processes personal information for the following lawful purposes:

• To provide, operate, and maintain the Services

• To authenticate users and manage accounts

• To process transactions and subscriptions

• To provide customer support and respond to requests

• To improve service performance, reliability, and usability

• To detect, prevent, and address security incidents or misuse

• To comply with legal, regulatory, and contractual obligations

HyberX does not sell personal information.

4. Legal Bases for Processing

Where required by applicable law, HyberX relies on one or more of the following legal bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• User consent, where applicable

5. Data Minimization and Retention

HyberX adheres to data minimization principles:

• Personal information is limited to what is relevant and necessary

• Data is retained only for as long as required for legitimate purposes

• Information is deleted, anonymized, or aggregated when no longer needed

Retention periods may vary based on legal, regulatory, or contractual requirements.

6. Data Sharing and Disclosure

HyberX may disclose personal information only in the following circumstances:

6.1 Service Providers

To trusted third-party vendors who perform services on our behalf, subject to confidentiality and data protection obligations.

6.2 Legal and Regulatory Requirements

To comply with applicable laws, lawful requests, court orders, or regulatory obligations.

6.3 Corporate Transactions

In connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

HyberX does not disclose personal information for advertising or marketing resale purposes.

7. Data Security

HyberX implements reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take appropriate steps to safeguard data, no system or transmission method can be guaranteed to be completely secure.

8. Cookies and Similar Technologies

HyberX may use cookies and similar technologies to:

• Enable core functionality

• Maintain session integrity

• Analyze performance and usage

Users may manage cookie preferences through browser settings. Certain features may not function properly if cookies are disabled.

9. International Data Transfers

Personal information may be processed or stored outside your jurisdiction. Where international transfers occur, HyberX implements appropriate safeguards consistent with applicable data protection laws.

10. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of personal information

• Restrict or object to certain processing activities

• Request data portability

Requests may be submitted using the contact details below and will be addressed in accordance with applicable legal requirements.

11. Account Termination and Data Deletion

Upon account closure or verified deletion request:

• Personal information will be deleted or anonymized where feasible

• Certain records may be retained as required by law or for legitimate business purposes

12. Children’s Privacy

The Services are not directed to individuals under the age of 16. HyberX does not knowingly collect personal information from minors.

13. Updates to This Policy

HyberX may modify this Policy from time to time. Material changes will be communicated through the Services or other appropriate means. Continued use of the Services constitutes acceptance of the updated Policy.

Privacy Commitment

HyberX is committed to responsible data stewardship and transparency. Personal information is handled with care, integrity, and respect for user trust.

For privacy-related inquiries or requests:

Email: privacy@hyberx.ai